Privacy Policy

1. Information We Collect

Depending on how you use the platform, we may collect:

• full name, username, and account information
• email address and mobile number
• delivery address and schedule details
• order history, transaction details, and cancellation reasons
• OTP-related verification data
• chat and support messages sent through the platform
• manual GCash payment data such as reference number, sender details, and uploaded proof
• technical information such as IP address, browser, session, and basic usage logs

2. Why We Use Your Data

Pearl's Pot may process personal data to:

• create and manage customer accounts
• verify identity and contact details through OTP or account workflows
• prepare, confirm, deliver, and track orders
• review payment proofs and reduce fraud risk
• send order updates, alerts, receipts, or service notices
• respond to support questions, cancellations, and customer concerns
• improve website performance, security, and service quality
• comply with lawful requests and legal obligations

3. Legal Basis for Processing

We process personal data when necessary to fulfill orders and account services, comply with legal obligations, protect legitimate business interests such as fraud prevention and service security, or when consent is the appropriate basis.

4. Manual GCash Payment Review

If you choose manual GCash QR payment, Pearl's Pot may collect and review your payment reference, sender name, sender number, and uploaded screenshot or proof of payment.

This information is used to confirm whether payment matches the order, resolve disputes, detect fraudulent submissions, and maintain transaction records.

5. Data Sharing

Pearl's Pot does not sell personal data. We may share data only when necessary with:

• authorized staff or administrators who process orders and support requests
• hosting, email, SMS, or technical service providers
• delivery-related personnel or service partners where needed for fulfillment
• law enforcement, regulators, or authorities when required by law

6. Data Retention

We keep personal data only for as long as reasonably necessary for account management, order processing, fraud review, customer support, dispute handling, and legal or operational recordkeeping.

7. Security Measures

Pearl's Pot applies reasonable organizational, physical, and technical measures to protect personal data from unauthorized access, misuse, or disclosure. However, no online system can guarantee absolute security.

8. Your Rights

Subject to applicable law, you may have the right to:

• be informed about how your data is used
• request access to your personal data
• request correction of inaccurate or incomplete information
• object to certain kinds of processing where legally allowed
• request deletion or blocking where appropriate and lawful
• withdraw consent when consent is the basis for processing

9. Cookies and Session Tools

The website may use cookies, sessions, and similar tools to keep users logged in, maintain security, preserve settings, and improve performance.

10. Children's Data

The service is not intended for unlawful or unsupervised use by children. If Pearl's Pot becomes aware of inappropriate data submission, reasonable steps may be taken to restrict or remove the information when appropriate.

11. Third-Party Services

Some website functions may rely on third-party services such as hosting, email, messaging, maps, or embedded content. Pearl's Pot is not responsible for the privacy practices of external services outside its control.

12. Changes to This Policy

Pearl's Pot may update this Privacy Policy from time to time. Any revised version becomes effective when posted on the website with a new update date.

13. Contact and Privacy Requests

For privacy-related questions or requests, you may contact Pearl's Pot through our Contact Us page, by phone at +63 966 469 1270, or through the business address at National Highway - Runway, P. Vicente St, Puerto Princesa, 5300 Palawan, Philippines.