This page brings together the main customer policies for ordering, payment review, refunds, delivery, pickup, privacy, and platform use.
The Pearl's Pot web app supports customer accounts, OTP verification, order scheduling, pickup, delivery, order tracking, customer chat, and manual GCash proof review. Because of that, the business needs customer-facing rules that are specific to online food ordering, not generic website copy.
Covers accounts, order requests, acceptance, customer responsibilities, service limits, and the rules for using the website.
Open TermsExplains what customer data is collected, why it is processed, how it is used, and how privacy-related requests may be raised.
Open Privacy PolicyExplains when customers may cancel, when Pearl's Pot may reject or cancel, and when refunds may or may not be granted.
Open Refund PolicyCovers schedule requests, delivery limitations, pickup windows, customer responsibilities, and fulfillment delays.
Open Delivery PolicyFor manual GCash QR payments, Pearl's Pot should display a short notice at checkout stating that uploaded proof is subject to staff verification and does not automatically confirm the order.
Customer orders should be described as requests until they are reviewed and confirmed by the business. This is especially important for manual GCash verification and scheduled orders.